Privacy policy

Website policy

1. Legal information




1.1 The website (the “Website”) is the property of. ZESTISSIME, which includes ZESTISSIME’s affiliated companies (“ ZESTISSIME”), and use thereof is governed by the following terms of use ( “Terms of Use”).


1.2 By accessing, browsing and using the Website, you agree to comply with and be bound by these Terms of Use, including confidentiality rules. Please take the time to read these Terms of Use carefully. If you disagree with any clause of these Terms of Use, please exit the Website immediately.


1.3 ZESTISSIME may from time to time revise, change, modify and/or remove part of these Terms of Use at its sole discretion. The new dated version of these Terms of Use takes effect as soon as it is published on-line.


1.4 The Website is accessible worldwide. If you chose to access the Website from outside Switzerland you do so on your own initiative and you are solely responsible for complying with compulsory local laws.


2. Intellectual property rights



2.1 ZESTISSIME has the exclusive rights, title, and interest (unless stated otherwise) to the Website’s Intellectual Property Rights, including but not limited, to its content.


2.2 Intellectual Property Rights include all intellectual property rights of whatever nature without limitation: all texts, graphics, user and visual interfaces, photos, images, illustrations, trademarks, logos, layout, video clips, audio clips, sound, music, design, know-how, technology, drawing, products, artwork and other materials appearing on the Website, and future rights of copyright, as well as all rights to software programs, code and supporting documentation, moral rights, image rights, patents, trademarks, trade names, goodwill, internet domain names, registered and unregistered design rights, data, database rights and all other intellectual property rights (whether registered or not) or other rights or forms of protection having equivalent or similar effect anywhere in the world, insofar as these rights have been created by ZESTISSIME or its employees.



2.3 Except as provided for under §3 hereinafter, nothing contained on the Website shall be interpreted as granting licence or the right to use any content on the Website.


3. Use of the website


3.1 The data contained on the Website is presented for information and promotion purposes only.


3.2 The information provided is for your personal use only. You may download, display or print the information appearing on the Website exclusively for personal and non-commercial purposes, provided that the copyright notice is retained on each copy and you do not change any trademark or other notification of ownership. Downloading or reproduction of any document or software gives you no right, title or interest with respect to said documents or software.


3.3 Any other use, including reproduction for purposes other than personal non-commercial use, modification, dissemination, publication, distribution, transmission, creation derivative works form, or broadcast of the content of the Website, in whole or in part and by any means, is strictly prohibited, except with ZESTISSIME’s prior written consent.


3.4 ZESTISSIME neither warrants nor guarantees that use of any content displayed on its Website will not infringe on third party rights.


4. Information deemed non-confidential
and suggestions



4.1 Any personal identification or information sent via the Internet to the Website is protected and treated according to ZESTISSIME’s Privacy Policy. ZESTISSIME invites you to read the Privacy Policy carefully before sending any such personal identification or information.


4.2 You hereby accept that all comments, suggestions, drawings, concepts, photos, testimonials or any other documents (except for your private confidential information) communicated or entrusted to ZESTISSIME through its Website or by any other means (“Suggestions”) shall not be deemed as confidential and shall not be your property.



4.3 All Suggestions automatically become the property of ZESTISSIME as soon as they are made. Making a Suggestion transfers all rights, titles and interests, including the copyrights, linked to the Suggestions to ZESTISSIMEZESTISSIME has no obligation (i) to preserve the confidential nature of any Suggestion; (ii) to financially compensate anyone in exchange of or in connection with a Suggestion; or (iii) to reply to or acknowledge receipt of any Suggestion made to it.


4.4 You hereby guarantee that no Suggestion made infringes on the rights of a third party, with respect to copyright, registered trademarks, patents, trade secrets, private life or any other personal or property rights. By making a Suggestion, you acknowledge that ZESTISSIME can (but is not obliged to) copy, publish, disseminate or use this Suggestion for any purpose, including, but not limited to, advertising, promotional or product development purposes or any other commercial purpose, without any financial compensation being payable to you or to any other person. You are and shall remain liable for the content of any Suggestion made by you.



5. Disclamer and warranties


5.1 Any materials, information or Website content are supplied  “as is” in terms of their availability, and with no guarantee of any sort, express or implied, including, amongst others, implied warranty of merchantability or suitability for any particular purpose.


5.2 ZESTISSIME carries no liability and cannot guarantee that the information contained on the Website is accurate, complete and up-to date, or that the Website contains no defect and that any existing defects will be corrected. By using this Website, you agree to do so at your own risk and assume full responsibility for any problems inherent in using it, any loss of data and costs related to any assistance or repair to any hardware and/or software used by you for connecting to the Website, and you agree that ZESTISSIME bears no liability whatsoever for any damage that may be caused by, result from or be connected to your use of the Website.


5.3 If you communicate with us by e-mail, you should note that the security of Internet e-mail is uncertain. By sending sensitive or confidential e-mail messages, you accept the risk inherent to such uncertainty and possible lack of confidentiality over the Internet.



6. Limitations of liability



6.1 You access, use, browse and navigate on the Website at your own risk.


6.2 You accept that, to the fullest extent permitted by applicable regulations, neither ZESTISSIME nor any of its affiliates shall, under any circumstances, be held liable for actual, direct, indirect, special, punitive, incidental, exemplary or consequential damage, or any other damage, whatever its nature, even if ZESTISSIME was previously informed of the possibility of such damage, whether during a contractual action, a prejudice or any other theory, resulting from, or connected to the use, incapacity to use or execution of information, products or documents on this Website.


6.3 All materials downloaded or obtained in any other manner during the use of the Website are at your own risk. ZESTISSIME takes no responsibility for any damage or virus which might affect your computer equipment or other property by reason of your access to, use of, or downloading of any material from its Website or for any illegal intrusion or intervention in the IT system.


6.4 ZESTISSIME reserves the right to interrupt or discontinue any or all of the functionality of its Website. ZESTISSIME accepts no responsibility or liability whatsoever for any interruption or discontinuing of any or all functionality of its Website resulting from actions or omissions of ZESTISSIME or any third party.



7. Change of information


7.1 The content of the Website may contain inaccuracies or typographical errors. ZESTISSIME reserves the right to make changes, corrections, and/or improvements to such content at any time without prior notice but does not assume any responsibility to do so.



7.2 The style, drawing and colours of ZESTISSIME products featured on the Website may be modified without prior notice.



8. Availability of products and services


8.1. The products featured on the Website are representative of de ZESTISSIME’s collection. However, not all ZESTISSIME products are featured on the Website.



8.2. The Website may contain information on ZESTISSIME products and services, not all of which are available in every location. A reference to a product or service on the Website does not imply that such product of service is or will be available.



8.3. While every effort is taken to try to ensure that the colour, design, style, reference number, description and size of the products featured on the Website are representative of the original products, variation may occur. Neither ZESTISSIME nor its affiliated companies shall be liable for any error or inaccuracy in the description, reference and in the photographs or graphical representations of products displayed on the Website. ZESTISSIME will not be liable for such errors and is under no obligation to deliver the products and/or pay any damages whatsoever. Any questions about products can be directed to the ZESTISSIME Customer Service Department.



9. Links


9.1 The Website may contain links to other Internet websites that are not operated or controlled by ZESTISSIME. Those addresses or links are provided solely as aids to assist you to locate other Internet websites that may be of interest.



9.2 ZESTISSIME has not reviewed any of the websites which link to the Website. ZESTISSIME shall not be held liable for the availability or content of such websites or any article contained on or obtained through such websites.



9.3 Any links to off-sites pages or other websites are set up at your own risk. Any link to another website or any reference to information, products or services supplied by third parties, in no way implies that ZESTISSIME has given its approval concerning those websites or articles. Any question or comment concerning any other website must be sent to that website’s operator. No link with the Website is authorized without ZESTISSIME’s prior written approval.



10. Miscellaneous


10.1 The present Terms of Use embody the full agreement concluded between ZESTISSIME and yourself concerning the access and use of the Website and its content.



10.2 These Terms of Use, as well as your use of the Website and any agreement between us, shall be governed by and construed in accordance with the laws of Switzerland without giving effect of conflicts of law principles thereof. Any dispute, controversy or claim arising out of or in connection with this Agreement is subject to the exclusive jurisdiction of the ordinary courts of the canton of Geneva, Switzerland, with the exception of an appeal to the Swiss federal Court.

Privacy policy

Your privacy is very important for ZESTISSIME (“we”, “us” or “our”). This document (the “Privacy Policy”) serves to inform you about how we collect, store and process the personal information we might collect through your interactions with our team, boutiques, online platforms and other channels.


ZESTISSIME’s Cookie Policy is a supplement to this document, and serves to describe what a cookie is, what we can do with them, and how you can accept or refuse our cookies when accessing one of our online platforms.


Please read this Privacy Policy carefully to understand our practice and principles applied to the processing of your personal data. If you have questions about this policy please contact us at



I. Acceptance of the Privacy Policy and consent


This Privacy Policy details the conditions at which we may collect, keep, use and save information that relates to you, as well as the choices that you have in relation to the collection, utilization and disclosure of your personal data.


By using our website, reaching to us, registering as a client or otherwise providing us with your personal data, you agree with the principles and rules set out in this Privacy Policy, which shall apply to any such case. In this context, we may collect and process a certain number of personal data relating to you. You acknowledge that you have read and understood this Privacy Policy and agree to be bound by it and to comply with all applicable laws and regulations. You also acknowledge that you have read and understood any terms of use that apply to our website, as well as any general conditions and terms concerning our client program, and agree to be bound by them.


The fact that you reach out to us as mentioned above, whatever the mean, forms a valid consent to any and all processing of data as described and detailed in this Privacy Policy. You may withdraw your consent at any time, and request that we cease to process your data and/or delete it, although this will not affect the validity of any earlier processing. Please note however that we may have an alternative legal basis for processing your personal data, especially as soon as you access our website in relation to the data that is gathered for the good functioning of it.

If you do not agree to this Privacy Policy or otherwise fail to provide some of the necessary personal data to us (especially should you not provide all information that would be required from you), (a) you must not use our website or become a registered client and (b) we may not be able to provide you with our goods and/or services.



II. Personal data we collect


We may collect different types of information from or about you depending on the purpose and manner with which you interact with us. This personal data may be collected by us through (i) their transmission by yourself, (ii) your use of our website or other applications, or (iii) through social media.


a. Personal data communicated by you
When you reach out to us, whatever the mean, you may be asked to supply us with the following information and/or decide yourself to communicate us such information:
• Personal details: e.g. name, address, email address, geographic location, telephone number
• Demographic information: e.g. date of birth, ring size (should this information be pertinent, especially upon ordering a ring), gender and nationality
• Personal preferences: e.g. language preference, favorite collection and leisure interests
• Purchase and after sales history: e.g. documents required by anti-money laundering laws, documents required for our accounting and billing
• Credit card information, in particular credit card number and cardholder name
• Correspondence with us and our advisors: e.g. customer feedback or testimonials
• Responses to surveys that we might ask you to complete on a free-choice basis

This information is essentially used to set up and manage your client account with us, the following of your purchases and/or any order that you may have placed or otherwise done with us, as well as to contact you. It is also used to better identify your preferences and wishes in relation to products we offer.

Personal data that is indispensable for us to fulfill the purposes that are described in this Privacy Policy is marked with an asterisk on the various pages of the websites and/or underlined as required. Should you not fill in these mandatory fields or otherwise provide us with this information, we may not be able to take care of your demands and/or provide you with the requested products and services. Other personal data you would communicate to us is purely optional – it especially allows us to know you better and to improve our communications and services accordingly.

We may also collect data from publicly available sources, which shall be considered as data having been communicated by you.


b. Personal data collected through our website, e-mails or other applications
When you access, visit or browse our website, or receive and/or answer to E-mails from us, the Web server automatically registers details of your access and actions. This includes information about your activity on and interaction with our websites and/or E-mail, such as your IP address, your device or browser type, the webpage you visited before coming to the websites and identifiers associated with your devices, as well as any log information. Depending on its settings, your device may also transfer us location information, which may be used by us to customize, improve and protect our websites, e.g. to determine local language preferences or to geotag a post. Please refer to our Cookie Policy for any details surrounding the use of cookies.


c. Personal data collected from social networks
When you authorize a third party social network (Facebook, Instagram, etc.) to share information and data with us, we may receive any data that you publicly share on the social network as well as any information that is part of your profile or that you allow the social network to share (name, electronic address, gender, profile picture, user code, list of friends or contacts, etc.).

We also receives information pertaining to your profile when you use a social network functionality integrated to our websites or that you interact with us through the social network (e.g. through comments posted on our Instagram or Facebook pages, private messages, etc.). You should at all time be aware of the terms of use and privacy policy that applies to the third party social network and are of its exclusive responsibility.


III. How we collect that information


This Privacy Policy applies to any information we may collect from or about you from the following sources:
• Any written or oral conversations or interaction between you and us (e.g. through E-mail or personal messaging, telephone, call centers, person-to-person in a boutique, person-to-person during events or fairs, postal mail, etc.)
• Website and social media platforms visit, traffic and postings
• Printed forms or tablet apps (basically when you collect data on ipad)
• Data shared publicly on social networks (for example, when you like one of our posts)
• Third parties (e.g. social media platforms, credit risk assessment firms)
• Other possible sources when applicable, including through publicly available information as well as the use of CCTV cameras


IV. How we may use that information


We collect and use the above mentioned information for the purposes listed below. Please note that not all purposes apply to everyone, but depend on the type of relationship/interactions you have with us:
• Processing orders/ purchases (including VAT refund requests)
• Providing after sales service
• Registering and tracking lost, stolen or counterfeit products, especially to proceed to anti-fraud and blacklist management for any case in which a person has been implicated in fraud regarding our products, services or trademarks;
• Interacting with you and answering your requests, questions or concerns, including by informing you of any changes in relation to our products and/or services
• Managing VIP and loyalty programs, as well as manage your membership and/or client account
• Complying with our billing and accounting obligations, as well as legal and regulatory obligations (namely anti-money laundering regulations)
• Dealing with potential claims or litigation
• Producing reports and statistics, namely to improve our services and platforms
• Guaranteeing the security of our operations
• Tailoring our services and offers to your needs, location or preferences
• Sending regular information on us, namely upcoming events or new boutique (with your consent and in accordance with your communication preferences)
• Promoting/ advertising through our social network platforms
• Evaluating job applications
• Offering you all functions of our websites and applications, as well as ensuring its correct execution and enhance your use of it.



Payment details in particular: When you initially provide or update your payment information, we may transmit it via an encrypted connection to a third-party payment processor. Such a delegation is in particular justified in order to ensure compliance with security and legal standards.



E-mail address and contact information, including for marketing information, in particular: We may use your E-mail address, as well as any other contact information, in order to send you our newsletter or other emails in relation to our products, in particular to inform you of any new products or services that may be of interest to you. For such E-mails, you may at all time request to stop receiving them by following the link that is given at the end of each newsletter. Should you wish to stop receiving other E-mails or other notifications (including by postal mail) from us, you may inform us by using the E-mail address provided in this Privacy Policy and/or (where applicable) following the “Unsubscribe” link in any ZESTISSIME marketing e-mails.



Should you opt-out from receiving newsletters and/or other marketing communications from us, you may nevertheless still receive administrative communications from us, such as order or other transaction confirmations, notifications about your account activities (e.g. account confirmations, password changes, etc.), and other important announcements.



Please note that our platforms, applications and social media publications are not intended for children under the age of 16. However, due to their nature, ZESTISSIME may collect information about children under the age of 16 for the purpose of providing services. If we learn that we have collected or received personal information from a child under age 16 without parental or guardian consent, we will delete that information. If a child under 16 years old has provided us with personal information without parental or guardian consent, the parent or guardian may contact us at to ensure its prompt deletion.



V. How we might share that information


Considering how important your data privacy is to us, we do not rent or sell your personal information to other people or non-affiliated companies.



We may share personal information about you with other people and/or companies in the following circumstances:
• Affiliated entities that make up our group (e.g. ZESTISSIME subsidiaries): Especially for purposes of management and optimization of the customer relationship, as well as to send you information about the offers, news and events in the limits of your consent or applicable lawful grounds, as well as in any case of reorganization of the ZESTISSIME.

• Third party providers and subcontractors that support our operations: e.g. processing payments (especially for security reasons), managing customer relationships, database and online platforms management, website management – this also includes all IT service suppliers, consultants, providers of hosting and maintenance services for the website and applications,
• Third-party subcontractors (especially network advertisers and ad exchanges) for limited interest-based advertising on a selected number of social media –
• Law enforcement agency, court, regulator, government authority or other third party where we believe this is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party, should we determine that such disclosure is reasonably necessary in this context (including to prevent fraud or abuse)
• Third parties connected to a potential merger or any other type of acquisition, or to which we transfer all or some of our assets or business.


Information we collect may be transferred to, shared with, stored and processed in any country or territory where one or more of our subsidiaries or affiliated companies or third-party service providers are located or maintain facilities.


In any case where cross-border transfer is done, we ensure that an adequate protection is guaranteed for personal data to be transferred outside of Switzerland and the EEA. In some specific cases when this level of protection is not guaranteed, we will obtain your prior consent or establish with the recipient of personal data a contractual framework or sufficient safeguards that ensure an adequate level of protection abroad. You may request access to a copy of these safeguards by contacting us.



VI. Data retention (including retention period)


We will retain your information for as long as necessary to fulfill the purposes for which we collect it and/or to comply with legal requirements, unless otherwise agreed by you (the “Storage”). The Storage period shall not exceed ten years of time, being underlined that such Storage period will reset with each new communication we receive from you or made on your behalf. When relevant, the Storage period of your personal information will be extended to meet the requirements of law and for accounting, auditing and other internal administrative and support functions.



At the end of the Storage period, we shall delete your data without it being required that any further information be provided to you.



Within the timeframe detailed above, the exact retention periods shall in particular be identified based on the following criteria:
• For client, supplier and distributor data: The duration of the contractual relationship, after-sale services, requirements under anti-fraud laws, answering any claim within a reasonable period following the end of the contractual relationship.
• For employees: The duration of the employment agreement, legal obligations pertaining to minimal retention periods, answering any claim within a reasonable period following the end of the contractual relationship.



VII. How we will protect this information 

(security measures)


We are committed to protecting all personal information we collect. We limit access to personal information about you to employees who reasonably need access to it, to provide products or services to you or in order to do their jobs. Our employees are obliged by us to respect confidentiality. We also have appropriate technical and organizational physical and electronic safeguards to protect the personal information that you provide to us against unauthorized or unlawful processing and against accidental loss, damage or destruction.



The storage of information and its transmission over the Internet cannot unfortunately be completely secure and, though we do our best to protect your personal information, we cannot guarantee the absolute security of your personal information. In the occurrence of any breach likely to result in a high risk to your rights we will inform you without undue delay.



VIII. Your rights


You have the right at any time to ask for access or transfer to and deletion of any personal information that we hold about you in our records, to correct any inaccuracies and to update any out-of-date information. You may also request from us that we stop processing your personal data, for the case in which we rely on your consent and do not have another legal basis to continue processing your data.



You can also ask us not to send you direct marketing communications (however please note that we may continue to send you service related communications, such as e-mail updates on your after sales service). You may unsubscribe from e-mail marketing communications at any time by e-mailing the contact address provided in this Privacy Policy or clicking on the ‘Unsubscribe’ link in any ZESTISSIME marketing e-mails.



If you wish to exercise any of these rights, please write to us at the address listed in this Privacy Policy providing us with sufficient documents establishing your identity. In case we consider the request as being unlawful or abusive, or should it otherwise adversely affect the rights and freedoms of others, we will inform you of the reasons for not taking action without undue delay and at the latest within one month of receipt of the request. We may in any case ask you for a proof of identity (copy of official identification document with a photo mentioning your date & place of birth).



Any such request is free of charge unless your request is unfounded or excessive (e.g. if you have already requested such personal data multiple times in the last twelve months or if the request generates an extremely high workload). In such case, we may charge you a reasonable request fee according to applicable data protection legislation.



You have the right to make a complaint if you feel your personal data has been mishandled or if we have failed to meet your expectations. You are encouraged to contact us about any complaints or concerns but you are entitled to complain directly to the relevant supervisory authority.



IX. How we might update this policy


We reserve the right to change this Privacy Policy at any time. Any changes to this Privacy Policy will become effective upon posting of its revised version on our websites as well as upon its sending to you, to the condition we have your contact information to do so. We invite you to check our Privacy Policy periodically for updates and to stay informed about the steps we take to protect the personal data we collect.



X. How you can contact us


If you have any questions or comments about this Privacy Policy, or privacy matters generally, please contact us at the address provided below. You can also use this address if you wish to request access to the personal data we hold about you or to unsubscribe from any further e-mail marketing communications.


Last updated: March 2020

Privacy policy

Like most platforms, ZESTISSIME logs IP addresses and uses cookies and similar technologies that allow us to recognize you, to customize your experience and provide us with information about the way our visitors access our platforms and websites. You can find out more about how we use cookies and related technologies below.

What is a cookie?

Cookies are text files containing small amounts of information which are downloaded to your computer or mobile device when you visit a website or mobile application. They are used to recognize your computer as you move between pages on a website, or when you return to a website or mobile application you have visited previously. Cookies are widely used in order to make platforms work, or to work more efficiently, as well as to provide information to the owners of the platform.

We use cookies to enhance the online experience of our visitors and to better understand how our platforms and websites are used. Cookies may tell us, for example, whether you have visited our platforms and websites before or whether you are a new visitor. They can also help to ensure that adverts you see online are more relevant to you and your interests.

There are two broad categories of cookies:

– First party cookies, served directly by ZESTISSIME to your computer or mobile device. They are used only by ZESTISSIME to recognize your computer or mobile device when it revisits our platforms and websites.

– Third party cookies, which are served by a third party service provider on our platforms and websites, and can be used by the service provider to recognize your computer or mobile device when it visits other platforms. Third party cookies are most commonly used for platform analytics or advertising purposes and do not have access to your personal information stored with us.

Cookies can remain on your computer or mobile device for different periods of time. ZESTISSIME uses both ‘session cookies’ and ‘permanent cookies’. Session cookies exist only while your browser is open and are deleted automatically once you close your browser. Permanent cookies survive after your browser is closed, and can be used to recognize your computer or mobile device when you open your browser and browse the Internet again. You can at any time delete permanent cookies by clearing your cache according to your browser settings.

What cookies does Zestissime use?

The Platforms serve only the following types of cookies to your computer or mobile device:

de GRISOGONO cookies table

How to control or delete cookies

You have the right to choose whether or not to accept cookies and we have explained how you can exercise this right below. However, please note that if you choose to refuse cookies you may not be able to use the full functionality of our platforms and websites.

You can set your cookie preferences by using our Cookie Consent Menu or by changing your browser settings so that cookies from the platforms and websites cannot be placed on your computer or mobile device. In order to do this, follow the instructions provided by your browser (usually located within the “Help”, “Tools” or “Edit” facility). Alternatively, the following links provide instructions for managing cookie settings of commonly used browsers:
• Chrome ( )
• Internet Explorer ( )
• Mozilla Firefox ( )
• Safari (

For further information about cookies, including how to see what cookies have been set on your computer or mobile device and how to manage and delete them, visit and

Google Analytics in particular

It is possible that some or all of our websites or applications use Google Analytics, an internet site analysis service supplied by Google Inc. (“Google”). Google Analytics uses cookies that generate data concerning your use of the websites (including your IP address) and that will be forwarded to, and stored by, Google on servers located in the United States. Google will use this information to evaluate your use of the websites, compile reports on site activity for its publisher and provide other services relating to the activity of the websites and the use of the internet. Google may release these data to third parties if there is a legal obligation to do so or when the third parties process these data for the account of Google including, in particular, the publisher of the websites. Google will not cross-reference your IP address with any other data held by Google.

As mentioned above, you may deactivate the use of cookies by selecting appropriate parameters on your browser. However, deactivation of this kind might prevent the use of certain functions of the websites. By using the websites, you specifically consent to the processing of your personal data by Google under the conditions and for the purposes described above.

If you do not want Google Analytics to be used in your browser, you can install the Google Analytics browser add-on at

Thank you.